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Testimonials
  Better Mobility › Testimonials

Our customers say...

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"Excellent customer service! Rebecca went above and beyond especially in unprecedented times to help! Could not recommend enough! Will definitely be using again in the future! Thanks again for everything 👍"

Michelle Macaulay, Glasgow
March 2020

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"This amazing mobility shop has been a fabulous help and support to me since my Elhers Danlos Syndrome started affecting my vascular system and spine making walking and standing still extremely difficult for me. My decision to use a wheelchair for the first time was a difficult one, and I literally had no clue. Craig was fabulous from first contact, to meeting in the showroom, purchasing, through to adjustments after a few months. I have since gone to them for everything I've needed, a tilt and recline chair, wheelchair accessories and a power assist wheel. There was no need to shop around as the level of service from these guys is worth every penny."

S Shipley, London, UK
February 2020

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"I just want to make a point of thanking you all for such a brilliant service so far, particularly Andy who has shown compassion, calmness and an incredibly wide knowledge. This is a mine field, trying to get the right chair for my Dad and I feel in completely safe hands. I am enormously grateful."

Jo Harris, Henley-On-Thames
December 2019

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"I want to say a very big thank you to Rebecca for all her help and patience over the last few weeks. She is a real credit to the company. Chris Hastings "

Chris Hastings , London
December 2019

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"I was looking to purchase a wheelchair for my 10 year old daughter who has a progressive muscle wasting condition. We had no experience of purchasing a wheelchair before and I was quite apprehensive about the process, making sure our purchase was right and the impact it could have on my daughter - who until now has not been ready to accept her condition or the fact that she needs a wheelchair. Craig Topping talked my daughter and me through all the options of suitable wheelchairs and made the whole process easy, efficient and relaxed. My daughter came away feeling very positive about the whole thing, as did I. Craig noted everything accurately, made sure the order was correct, was efficient when it came to delivery of the wheelchair and came to our house to deliver. He made sure the fit was correct and talked us through the chair. What I had thought would be a rather harrowing experience actually was a positive and as enjoyable as possible given the circumstances. My daughter absolutely loves her chair and is in a very positive frame of mind - she now sees it as enabling her to get where she need to get to - in style! I would like to express my sincere gratitude to Craig and the rest of the team. An excellent job all round - which has made a huge difference to us. "

Victoria, Oxford
December 2019

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"Rebecca was wonderful. Her personal and attentive customer care with regard to my purchase was quite outstanding and much appreciated. "

Jocelyn West, London UK
November 2019

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"Received tip-top customer service from Rebecca at Better Mobility. She offered advice, and helped me to get exactly what I needed. I was kept updated at every stage of the ordering and delivery process, and the after-sales care has been equally personal. I wouldn't hesitate to order from this company again, and congratulate them on their professionalism, knowledge and service. "

Kirsty Read, Norwich
October 2019

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"Andy Weston advised and fitted my mother's power chair with the lead OT at RNOH Stanmore in 2018. He has subsequently come to her nursing home to fit a different safety belt and we found him enormously helpful and patient. His knowledge of the most suitable equipment was extensive and he sourced and had the new chair delivered ahead of the expected date. This afternoon I contacted Rebecca Crow who acted speedily, to consult John in the technical department, source and send out a spare part to us. I have found all the staff at Better Mobility go out of their way to be helpful and friendly. Thank you for such excellent communication. I have no hesitation in recommending the company to others as they seem to work together as a great team. "

Melanie, Somerset
August 2019

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"I bought a Hill Rom adjustable electric bed from Better Mobility which was delivered yesterday. All the way through I was treated with efficiency and courtesy. The bed was delivered yesterday and because it could not go up the stairs in one piece it was dismantled to be carried up and then re-assmebled when in situ. Both the men who delivered it were great - helpful and courteous. I will most definitely be returning to Better Mobility for any further purchases I may need for my disabilities. Totally recommend this firm."

Jenny Wynn, RYE
July 2019

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"My son is now the comfortable owner of the Puma 40. Massive thank you to Andy for his careful setting up of the chair for us making sure every tiny detail was perfect. The service from Better Mobilitywas above and beyond anything we expected and driven by care. The chair has exceeded our expectations and made my son’s life so much better and more comfortable."

Margaret and Iwan, Gwynedd
June 2019

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"Fantastic service aimed entirely to benefit the client and make it as easy as possible. Andrew was efficient, professional and lovely with my disabled son who can be tricky at times. Andrew is an asset to the company. Better Mobility is much better than their competitors! "

hazel scott, Oxford
April 2019

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"I like Better Mobility! I'll say it now - it will save any argument later on! I have just purchased my 3rd wheelchair product from them - Sunrise Quickie Q100R with bespoke adaptations. At 70 years old with congenital cerebral palsy - I've been around the block a few times and dealt with many equipment providers - the good, bad and ugly. All staff at Better Mobility are warm, considerate, caring and professional. Good assessment; good product advice and knowledge; good communication; good service. I am more than happy to positively endorse this company. Thanks to Andrew Wynn and best wishes to all staff at Better Mobility. 'Til next time, take care guys."

Mike Long, Princes Risborough, Bucks
October 2018


Better Mobility Ltd
t: 0808 2959 909  •  f: 01442 768 783  •  e: sales@bettermobility.co.uk
Unit 1, Asheridge Business Centre, Asheridge Road, Chesham, Buckinghamshire, HP5 2PT, United Kingdom

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