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Testimonials
  Better Mobility › Testimonials

Our customers say...

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"Beth has been wonderful in facilitating for the second time our order of a walker for my daughter and arranging shipment to Canada on a timely basis. Fantastic service. "

Jamie Miller, Canada
September 2020

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"My mother was being discharged from hospital and required some some urgent Equipment ie Hospital Bed, Air Mattress and other essentials to aid her limited mobility at home. Better Mobility was amazing in sourcing us with all the necessary equipment ready for delivery in a limited time frame. The staff were helpful, friendly and understanding in meeting our needs which alleviated part of the stress that comes along with trying to care for family at home. I would recommend this organisation and would certainly be using their services again. "

Neil Alomenu , Reading Berkshire
September 2020

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"My wheelchair was damaged beyond repair having fallen from a moving car. I depend on it totally. Due to Covid-19 nowhere was open. I was so relieved to get a reply from Beth at Better Mobility. Beth was magnificent, she dealt with it immediately and ordered an exact replacement. The order was rushed through and I was kept informed of its progress throughout. The new chair arrived on the due date and is perfect. Beth was very efficient, a pleasure to deal with and I felt that the utmost was being done to help. Thank you Better Mobility."

Mrs Amy McCartan, Aberlour, Scotland
March 2020

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"Excellent customer service! Rebecca went above and beyond to help, especially in unprecedented times! Could not recommend enough! Will definitely be using again in the future! Thanks again for everything!"

Michelle Macaulay, Glasgow
March 2020

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"Better mobility could not do enough to help - we had a very tight turnaround time and Beth went to great lengths to make sure our order arrived in time for discharge. Great service, would absolutely recommend."

Rick Grant, London
March 2020

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"This amazing mobility shop has been a fabulous help and support to me since my Ehlers Danlos Syndrome started affecting my vascular system and spine making walking and standing still extremely difficult for me. My decision to use a wheelchair for the first time was a difficult one, and I literally had no clue. Craig was fabulous from first contact, to meeting in the showroom, purchasing, through to adjustments after a few months. I have since gone to them for everything I've needed, a tilt and recline chair, wheelchair accessories and a power assist wheel. There was no need to shop around as the level of service from these guys is worth every penny."

S Shipley, London
February 2020

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"I want to say a very big thank you to Rebecca for all her help and patience over the last few weeks. She is a real credit to the company. "

Chris Hastings , London
December 2019

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"I was looking to purchase a wheelchair for my 10 year old daughter who has a progressive muscle wasting condition. We had no experience of purchasing a wheelchair before and I was quite apprehensive about the process, making sure our purchase was right and the impact it could have on my daughter - who until now has not been ready to accept her condition or the fact that she needs a wheelchair. Craig Topping talked my daughter and I through all the suitable wheelchairs and made the whole process easy, efficient and relaxed. My daughter came away feeling very positive about the whole thing, as did I. Craig noted everything accurately, made sure the order was correct, was efficient when it came to delivery of the wheelchair and came to our house to deliver. He made sure the fit was correct and talked us through the chair. What I had thought would be a rather harrowing experience was actually positive and as enjoyable as possible given the circumstances. My daughter absolutely loves her chair and is in a very positive frame of mind - she now sees it as enabling her to get where she needs to go - in style! I would like to express my sincere gratitude to Craig and the rest of the team. An excellent job all round - which has made a huge difference to us."

Victoria, Oxford
December 2019

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"Rebecca was wonderful. Her personal and attentive customer care with regard to my purchase was quite outstanding and much appreciated."

Jocelyn West, London
November 2019

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"Received tip-top customer service from Rebecca at Better Mobility. She offered advice, and helped me to get exactly what I needed. I was kept updated at every stage of the ordering and delivery process, and the after-sales care has been equally personal. I wouldn't hesitate to order from this company again, and congratulate them on their professionalism, knowledge and service."

Kirsty Read, Norwich
October 2019

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"Andy Weston advised and fitted my mother's power chair with the lead OT at RNOH Stanmore in 2018. He has subsequently come to her nursing home to fit a different safety belt and we found him enormously helpful and patient. His knowledge of the most suitable equipment was extensive and he sourced and had the new chair delivered ahead of the expected date. This afternoon I contacted Rebecca Crow who acted speedily, to consult John in the technical department, source and send out a spare part to us. I have found all the staff at Better Mobility go out of their way to be helpful and friendly. Thank you for such excellent communication. I have no hesitation in recommending the company to others as they seem to work together as a great team."

Melanie, Somerset
August 2019

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"I bought a Hill Rom adjustable electric bed from Better Mobility which was delivered yesterday. All the way through I was treated with efficiency and courtesy. The bed was delivered yesterday and because it could not go up the stairs in one piece it was dismantled to be carried up and then re-assembled when in-situ. Both the men who delivered it were great - helpful and courteous. I will most definitely be returning to Better Mobility for any further purchases I may need for my disabilities. Totally recommend this firm."

Jenny Wynn, RYE
July 2019


Better Mobility Ltd
t: 0808 2959 909  •  f: 01442 768 783  •  e: sales@bettermobility.co.uk
Unit 1, Asheridge Business Centre, Asheridge Road, Chesham, Buckinghamshire, HP5 2PT, United Kingdom

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