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Testimonials
  Better Mobility › Testimonials

Our customers say...

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"Getting a new wheelchair has always been tough going not just what’s the best for our son but also all the faffing around getting it set up right. Yet today I witnessed something I thought had disappeared, brilliant customer service coupled with really attention to detail and patience beyond a saint’s. Andy from better mobility was here for hours getting our son’s new chair set up so it was perfectly suited to him and his needs even getting the “beep beep” when it reversed just like the trucks he loves watching on TV. He was upbeat, professional and relentless in getting the chair right all carried out with genuine humour and fun. Anything I need for my son going forward the Better Mobility will be the first place I look..really well done"

Scott Bowie, West Malling
August 2021

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"The scooter arrived and Lisa is thrilled to bits with it. The lovely young man, Laurence, was excellent and very caring. Thank-you for your wonderful service and understanding during this whole procedure. I shall certainly be recommending you. "

Sharon, UK
August 2021

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"I would like to thank both Rebecca and Laurence for their excellent service. Rebecca was incredibly helpful and went out of her way to provide a range of options and took the time to listen to what we needed. And she was so positive we actually enjoyed making the purchase."

Phil, Kings Langley
July 2021

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"Andy from Better Mobility has been really helpful in our search for an all terrain electric wheelchair/mobility scooter. He came to our home for 2 (or 3?) demonstrations and has patiently answered all our many questions. So far our chosen product has done exactly as promised. Thank-you!!"

Martin King-Davies, Harpenden
May 2021

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"We purchased the zippie rs chair for our 6 year old and it's perfect! The care we received from all the staff and correspondence was 100% and we couldn't recommend this company enough. Thank you x"

Aimee Messenger, Lowestoft
March 2021

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"Rebecca Marsh has been responsible for securing an order for a specific mattress to suit my son’s requirements. He has been seriously unwell and bedridden for over a year and it was important to get it right! Her patience during the period of allocating a mattress to suit his needs to the final notification of delivery has been totally professional and reassuring towards a customer who needed support and guidance. Essentially her efficient attitude, genuine care, dedication, a warm personality and a delightful sense of humour made my task an enjoyable experience. As a member of your staff with such endearing qualities I recommend that Rebecca Marsh be recognised for the service she so willingly provides while serving on behalf of Better mobility."

Paule Kiddle, Hertfordshire. England
December 2020

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"I had to order a wheelchair for my mum in a care home. To be honest I had no clue what this involved, size measurements type of cushion. I was lost. But Beth was fantastic guiding me through everything. Just over a week later my mum has her new wheelchair. Thanks so much for all your help, you gave been fantastic"

Lynne jenkins, Slough
December 2020

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"I have recently had two joint visits with one of your reps named Andy to trial a powered wheelchair. It is a complex case and I have never used your company before but Andy was absolutely superb and really professional. His interpersonal skills were exemplary and he was so helpful, kind and patient with the client. Andy also is very knowledgeable about his products and has really helped me as well. "

Melanie Bewers, London
December 2020

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"Good afternoon, I had to had to write a comment regarding the superb service I received from your company, and in particular Becca (Rebecca Marsh). I placed an order online on Saturday, and received confirmation later in the day. Monday morning I had an email from Rebecca, to inform me my order was to be supplied by a supplier of yours, and I would receive it within 5-7 days. The items turned up Tuesday Morning! I am so impressed with Rebecca, your company, and your suppliers. To receive service like this, especially at this time, is exceptional, I am so impressed. I worked in sales management for many years, and always felt that communication and customer service were the kingpins to gaining and retaining business. Its wonderful to find a company with staff that manage to still meet those important criteria. Kind Regards Iain "

Iain Haddock, Long Bennington
November 2020

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"I ordered a part for my Permobil C400 and the transaction was courteous and speedy. Highly recommended."

Jeff , UK
November 2020

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"Great advice and help from Beth today. Much appreciated thank you"

Chris, Marlow
November 2020

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"Having recently required some spare parts for my wheelchair at short notice, I was in contact with Rebecca Marsh the Sales Administrator. I was particularly pleased and impressed to receive such prompt and courteous help and support, with the parts actually arriving from Germany ahead of the expected eta. This was of particular importance to me as I needed my wheelchair to be safe to use asap and this fact was clearly accepted and appreciated by Rebecca and other members of the support team. "

Roman Maczkiewicz, Cambridge / UK
October 2020


Better Mobility Ltd
t: 0808 2959 909  •  f: 01442 768 783  •  e: sales@bettermobility.co.uk
Unit 1, Asheridge Business Centre, Asheridge Road, Chesham, Buckinghamshire, HP5 2PT, United Kingdom

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