Better Mobility > The Better Mobility Team
The Better Mobility Team

The Better Mobility Team

Born out of frustration and confusion! Not what you would expect to read as the introduction to a company is it? But that’s exactly how the idea of Better Mobility came about. After struggling to find informative, reliable advice for their sons wheelchair needs, and being offered appallingly inadequate solutions, (unfortunately, all too commonly experienced by parents of disabled children) the Warner family set off to gather their own information. They soon realised that there were many other people feeling just as frustrated. Good old customer service combined with knowledge and understanding of people’s needs and what equipment was available was hard to find. What they also realised was that they could offer people a better experience than they were getting, with great customer service, and thorough knowledge of available equipment. Thus, Better Mobility was born! Over ten years on we are proud to say our commitment to customer service remains a priority.

Our highly trained accessors are ready to make sure you have all the information you require to make an informed decision. With a huge range of demonstration equipment available, we are always able to offer you impartial views on what’s best for you/your patients. We are always refreshing our stock with the latest products, making sure you are able to see and try the best most innovative products available.

A Better Mobility Experience:

  • Thorough assessments provided by highly trained assessors, with a focus on environmental and social as well as clinical wants and needs.
  • A huge range of equipment from all the brands you know and trust. You don’t have to compromise or be limited on your selection.
  • Enhanced DBS checks (previously CRB) on all staff.
  • Highly experienced and trained service and maintenance engineers.
  • After sales service that is second to none for peace of mind.
  • Customised mobility solutions - to suit you.

How do you make a Better team?

Firstly, you seek out dedicated, innovative thinkers, who have a true passion for going the extra mile.

Then you encourage and support them with continued learning opportunities. Training courses, on the job training, sharing experiences, and learning from each other is something that we do every day. Lastly, you emphasise great communication, amongst the team members of course, but also with our customers.

See our what our customers have to say...

Our team, is YOUR team. Honest, Helpful, Hard-working... Now that's Better.

Jeanette Warner

Jeanette Warner - Director

Responsible for - The sustainability and responsibility of Better Mobility, and bringing new ideas to the team.

Area of expertise - Able to fill any team member's role at any time if required, Jeanette has overall responsibility for the company, and making sure that all aspects of the business run smoothly.

Nickname - Lovingly? Referred to by her employees as "The Dragon"

Where else can you find her? - Dragging her long suffering husband along on yet another hike/run.

Lee Warner

Lee Warner - Director & Senior Seating Specialist

Responsible for - Providing complex wheelchairs and seating to our customers, and training of new staff.

Area of expertise - The most difficult seating and positioning requirements are where you will really see what Lee is capable of. Being the most experienced member of the team, Lee is a wealth of information, and his advice is often sought by therapists and staff alike.

Pet peeve - Drivers who don't pull over for ambulances.

Where else can you find him? - Coaching/playing football, or watching it with Craig.

Craig Topping

Craig Topping - Business Manager & Seating Specialist

Responsible for - Craig has got to be the hardest working member of the team, going on nearly a decade with the company, Craig keeps everything on target, and everyone on task.

Area of expertise - Craig stays on top of all of the latest in technology and design. Always bringing new products to everyone's attention, and getting them in stock for our customers to benefit from.

Guilty Pleasure - Rom Coms.

Where else can you find him? - Playing football, or watching it with Lee.

Andrew Wynn

Andy Wynn - Seating Specialist

Responsible for - Providing complex wheelchairs and seating to our customers.

Area of expertise - Andy has more patience than anyone and ensures you will receive the most thorough assessment from start to finish.

Pet peeve - Socks and sliders (sorry Craig).

Where else can you find him? - Seeking out fresh powder to shred, or spending more money on his snowboarding habit.

John Kirk

John Kirk - Service Manager

Responsible for - Servicing and maintaining our customers equipment, as well as our hire fleet.

Area of expertise - John takes great pride in being able to do repairs without needing to order parts.

Pet peeve - Socks and sliders.

Where else can you find him? - Under the hood of a car, most likely an American muscle car.

Steve Birkett

Steve Birkett - Service Engineer

Responsible for - Organising our servicing and parts stock, maintaining equipment, and deliveries.

Area of expertise - New to the team, Steve has lots to explore before deciding on his area of expertise, watch this space!

Special Talent - There are too many to choose! How about that Steve's the only team member with his lorry license, no delivery too large for Steve to handle!

Where else can you find him? - Absolutely killing it on the drums with his band the Strange Folk - @StrangeFolkUK

Elizabeth Warner

Elizabeth Warner - Assistant Business Manager

Responsible for - Organising and keeping on top of our entire hire fleet, handling all business to business transactions, and VIP orders.

Area of expertise - Providing quotations and liaising with funding bodies to expedite equipment provision.

Guilty Pleasure - Spending the day on the sofa, with a duvet and a pizza.

Special Talent - A very talented make up artist and tattoo designer, Beth has an impressive following on social media.

Natasha Warner-Mizon

Natasha Warner-Mizon - Office Manager

Responsible for - The overall smooth running of the office, Reception and Marketing departments, as well as being responsible for accounts, and assisting Jeanette with administrative duties.

Area of expertise - Accounts payable, and any other accounts queries.

Special Talent - A qualified Visual Merchandiser with a mean eye for a good layout, Tash can pull together anything from a great outfit to a good looking showroom with ease.

Where else can you find her? - In London, shopping…..but not Oxford Street, it's got to be Bond St or Knightsbridge Dahhhhling. With a Coffee in her hand - Starbucks, of course!

Denise Marquis

Denise Marquis - Receptionist

Responsible for - Greeting and assisting all of our customers, on the phone, in the showroom, and over email. Filing, forms, post and pricing, Denise covers all of our office needs.

Area of expertise - Mastering all new tasks the team throws at her with ease, all the while, making sure the phone never rings more than twice before being answered.

Pet peeve - When people say "Whatever!".

Guilty Pleasure - Binge watching "The Good Wife".

Janice Stevens

Janice Stevens - Showroom Assistant

Responsible for - Maintaining our showroom stock, and assisting our customers with their mobility needs.

Area of expertise - Daily living aids, walkers, canes and shoes.

Selling these items for over a decade, there's not much Janice doesn't know about what's available to help her customers.

Pet peeve - People who use weird milks in their hot drinks.

Guilty Pleasure - Chocolate, and mince pies.

With many years combined experience in the mobility industry, we have all the specialities which allows us to give you everything you need and want from one company. There is no need to go anywhere else.


 
Sunrise Medical Feature

£11,550.00 ex. VAT
Jive M2 Sedeo Ergo

Invacare Feature

£2,850.00 ex. VAT
Invacare Bora

Our customers say...
  • "Better Mobility not only supply a wide range of useful, imaginative and diverse products they also deliver a first class level of customer care. They take the time to discover the customers needs and match this with the relevant product. This is done with the utmost care making sure that it is the customer who comes first. I personally cannot recommend their products or first class customer service highly enough."
    Heidi B
  • "My department has been provided with an exemplary service from Better Mobility for over three years. Their expertise, professionalism and experience is second to none and they willingly go 'that extra mile'."
    R.C. BSC (Hons), MSc, PGCE.
  • "So pleased that I chose Better Mobility to help me select my first wheelchair. Their friendly and knowledgeable staff advised me on which wheelchair was best for my needs, set it up to suit me and even, after a few days of my using it, finally adjusted it to perfection. It’s daunting choosing a wheelchair but the Better Mobility staff took the time to make sure that I got the right one for me."
    Ian S.
  • "Better Mobility totally lives up to their name by not only providing you with the knowledge and equipment to move forward with life but also the confidence in knowing that they're only a phone call away if you need anything else."
    Nick G.
  • "I just wanted to give some feedback about our experience so far with your company.

    As you gathered this matter was one of some urgency, and we were so very grateful that you pulled out all the stops, and put a lot of effort into getting our patient his tilt in space wheelchair so promptly, boosting his chances of being accepted for rehab (the assessment is today).

    Tom was exceptionally helpful and professional - making sure that everything that needed to be done was achieved quickly and efficiently. I've been in the NHS for a few decades now and I really value people who get things done , and who can be friendly and flexible at the same time.

    And then the delivery and professional assessment/adjustment: Jeanette was also very friendly and professional, a great communicator and importantly had a great deal of knowledge and expertise. The patient was understandably anxious -and she was able to put him at his ease, and confidently and competently get him in a very good position. His smile said it all. She was very informative, friendly and reassuring to the patient's family, (and not in the least bit fazed by being shut in the tiny bathroom with them while we hoisted him).The young man with her was also very helpful.

    I just wanted to say thank you,

    Best regards,"

    A.V. (OT)
  • ""My mother was delighted to receive her new wheelchair so quickly. Thank-you for arranging such a prompt delivery; ordered Monday pm, delivered Wednesday am.""
    L.Grant
  • "I am so happy I made a phone call to Better Mobility - it was the start of a journey to get a wheelchair that has made a huge difference to my life.
    I am so impressed with their knowledge, expertise, patience, understanding and above all their customer care. They have helped me find a chair that makes my life more comfortable in so many ways. The whole team has been attentive and polite, with the added bonus of canine cuddles!
    Not only does my husband appreciate my new wheels, but my 5 year old son thinks they are amazing and is already far too protective of them!
    Once again, thank you Better Mobility!"

    Naomi Masters
  • "Dear Sir....
    I am sure the overlay will help my wife to overcome her bedsores, she likes it! Thank you very much for your kind and prompt attention. Tom did all that I required and I would recommend you, any time, to anyone.
    Thanks again,"

    John Keen
  • "I just cannot praise Tom Alexander and Better Mobility enough. From the placing of my order [which I stupidly did wrongly] so I had to return the walker and when I received the replacement walker I was in heaven, it was just what I should have ordered in the first place! Thank you so very much for your brilliant service and care."
    Judith Bowyer
  • "Chair ordered online arrived exactly as planned.Thanks for excellent customer service and the personal touch!"
    J Hutton
  • "Needed new cover for a bathlift seat. Contacted Better Mobility and was really impressed with the service. Tom got back to me via e-mail within a very short time. Cover was ordered on Monday pm and arrived Tuesday am, couldn't have had better service. Brilliant, would recommend to anyone needing mobility aids."
    Linda Wright
  • "Jeanette and Lee Warner, who run Better Mobility, have been a pleasure to deal with right from the get go, to the present day. They went out of their way and organised a demo for an electric chair I was interested way back in 2011. As soon as I decided to go ahead with the purchase, they organised all the customization I required with my seating. The whole process was smooth and fast. I was very impressed. Much better than my previous experience with other mobility companies. I fully recommend Better Mobility, all the way from their friendly advice, purchase process and maintenance of your mobility equipment if anything does indeed go wrong with your equipment during your everyday use. Better Mobility have been able to fix my chair on multiple occasions, very quickly and have dealt with the insurance company for me too. A star service."
    D Jose
  • "I’ve had the privilege of working with Better Mobility as a Specialist Occupational Therapist dealing with clients who have neurological diagnoses both at a private hospital in London as well as an independent practitioner. The staff at Better Mobility are extremely helpful, accommodating (would definitely bend over backwards to get you what you want), friendly and approachable. It is a very professional team with extensive knowledge of seating and mobility equipment who is focused on continued development of their skills in order to best suit a client’s needs in line with the latest technological advances. Their approach to joint working with Occupational Therapists makes for a great team combining clinical posture and seating assessment skills of the OT with their expert knowledge of equipment. I would definitely recommend them."
    NT Independent Neuro OT
  • "Thank you so much, you are without doubt a true find. I broke down and was told without any one even looking at my Invacare Mirage, "it is your batteries". Better Mobility were able to diagnose that it wasn’t in fact the batteries and were able to fix the issue over the phone at no cost. Thank you so much, if you need integrity, reliability and honesty, Better Mobility should be your first port of call. I shall recommend you to all my disabled friends and pals. You made a 60 year man jump for joy, you made me SO HAPPY, my hard working wife thanks you from the bottom of her heart."
    Graham and Dianne
  • "Thank you for organising the frame! You are a legend!"
    C.R
  • "I have worked with Better Mobility for over 3 years as an occupational therapist in neurorehabiliton and I have always found them to be extremely helpful. I really value their extensive knowledge of products available and their helpful attitude makes them my first choice for wheelchair provision. The staff have a flexible and accommodating approach and have often gone the extra mile to help provide a patient with the product they need. I continue to work with them and would definitely recommend them to friends and colleagues. "
    Aisling
  • "The Wheelchair we bought from you was the best and most aesthetic chair we looked at and many people have commented on its quality and advanced features. I am very happy with it. It was a pleasure to do business with you."
    William Rae
  • ""I needed to purchase a new set of Round Betty Dino wheels for my wheelchair after years of battering finally got the better of my old pair, and rather than return automatically to my previous supplier, decided to search online to see if a better deal could be found. Supply in the UK was limited, but the best price I could find was from Better Mobility which was cheaper than my original supplier and I duly placed my order. This process was extremely straight forward and I was advised to allow 3 weeks for delivery as the wheels were constructed in USA and would obviously need to be shipped. The wheels actually arrived in two weeks and I was advised of their imminent arrival by email; a follow up mail was also received to check that I had received the items. Overall Better Mobility provided an excellent service, reasonable pricing, quick delivery and superb customer care and I will have no hesitation on going to them first for any mobility needs that I may have"."
    Matt Anderson
  • "Great working with Craig who has been brilliant with all my clients and the many varied complex requests"
    Regina Sing, Neuro Occupational Therapist
  • "Hi Craig

    Just wanted to say a big thank you for yesterday to you and Andrew for all your efforts to send me away happy. So far so good 👍. There are no creaks or cracks and it feels different and whizzes along very smoothly, so far.

    I hope to leave you alone now to enjoy Christmas and the New Year. Again thanks for the coffees, use of facilities and not making me feel a pain.

    Kind regards

    Lindsay"

    Lindsay Allen
  • "Hi,
    I have now had two wheelchairs from Better Mobility and I just want to say a big thank you to everyone and especially to Craig. Kind, patient, skilled, knowledgeable, always willing to answer questions and nothing is ever too much trouble. I have been helped and supported to find the right chair for me and my circumstances. Having the right wheelchair makes a massive difference to me and allows me to get out and enjoy my life. I can't recommend Better Mobility highly enough, as a company they really care about their customers.
    Thanks Again
    Sarah "

    Sarah
  • "Yet again Better Mobility saves the day. I have had my Invacare Mirage for about 8 years. Whilst searching for someone who may have a front caster tyre I came across some pictures of a folded Mirage so rang to ask and got all the answers. 1,000,000 thanks!"
    G.C.
  • "I am just writing to thank you for your exceptional customer service, which kept us informed at every step in a personal and professional way.
    I will definitely be recommending you to my patients."

    C.C-D
  • "Our thanks to Andrew who was very helpful and expert in demonstrating the wheelchair. We were very impressed by his patient and thorough manner.

    I think the wheelchair will suit our purpose well."

    John B.
  • "From my experience of purchasing my Progeo wheelchair & Smart Drive from Better Mobility (and in particular Craig Topping), I have to highly recommend the service received. Craig has ensured that the product meets my needs in every possible way and has made the whole experience of purchasing the wheelchair from Better Mobility a lot more enjoyable. Better Mobility are a professional business that has the needs of its customers close to their heart, something that is also proven by the wide range of products and services that they offer."
    Des Adubofour

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